PayPal made a very big mistake.
Paypal realized this, and fixed it.
But there’s a lot to learn from what happened, and it’s not just about the error made, and not just about the response.
- Digital / Social needs to own customer service. This is plenty counter intuitive, but it’s the…
In which I try to take some learnings from the latest social media - fuelled example of Customer Service fail.
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joncrowley reblogged this from attentionindustry and added:
take some learnings...- fuelled example
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