tired of being lectured.

transit advocates remind me of record labels, sometimes.

claiming an entitlement to my transportation needs due to some moral imperative is the same as insisting that people should pay for a CD, and then for the MP3s, and then for the ringtone, because it’s the moral thing to do.

my moral obligation disappears once you insist on not only being mediocre, but nearly vindictively incompetent.

people don’t randomly choose to avoid your service, because there is some truth to your argument.  they avoid what you offer because you make it inhospitable, either slowly or in an abrupt shift.

transit is like music is like everything - if you don’t attack your customers, you might actually keep them.